The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
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WHO
Moderator
Angelo Di Gregorio
Full Professor of Management @ Università di Milano-Bicocca
President @ Società Italiana di Marketing
Director @ CRIET
Event's Speakers
Barbara Rossi
Global Head of CRM
@ Woolrich
Hossein Moghaddam
Digital Experience Manager - CRM Lead, Italy
@ Acceleration
Fiammetta Grassellini
CRM Manager
@ Collistar
Tiziana Bonasia
CRM & Business Analysis Specialist
@ Collistar
Francesco Miglietta
Head of Innovation
@ ConTe.it - Admiral Group
Fabiana Lo Sicco
Data Protection & Security Manager
@ Deloitte Risk Advisory
In an era of unprecedented evolution, the relationship between companies and customers is at the center of a radical transformation. An increasingly dynamic and customer-driven marketplace, where CRM supported by artificial intelligence (AI), big data, and automation enables brands to offer one-to-one personalization at scale and in real time.
CRM Impact aims to explore this evolving scenario to understand-in an open and dynamic panel discussion led by moderator Angelo Di Gregorio-how the consumer has changed and how emerging technologies and new digital experiences are redefining the role of CRM.
WHEN
Time
21 May 2024
from 6:30 PM
WHERE
Location
COPERNICO Isola for S32, Via Filippo Sassetti 32, 20124 Milano
WHAT
Welcome and Registration
6:30 PM - 7:00 PM
Roundtable Discussion and Debate
7:00 PM - 8:00 PM
Light Dinner and Networking
8:00 PM - 10:00 PM
Gallery
